Information

Our company, the DKN Musical Agency Ltd. organises concerts in Budapest. The tickets for our concerts can be purchased at sights or through our web-site by credit card. We would like to give help and information about the purchase by internet.

Customer information

Procedure of online ticket purchase

Description of the service

On our website you can choose which event you would like to attend. After selection of the concert and the category tickets can be purchased immediately by credit card.

Help

The ticket prices can be found at the appropriate concert in forints or euros.

Selection of tickets

The sectors for the appropiate program can be chosen as type A or B tickets.

Sold out tickets

In case there is "sold out" displayed next to the event, there are no more available tickets in the Ticketing System. Please, call our customer service for more information.

Shopping cart

In the shopping cart all the booked items are shown including the title, venue, date, selected sector, ticket pieces and prices. Below is the total amount.

Please double check your shopping cart before pressing "payment" button! The purchased tickets are non refundable or replaceable!

When a selected ticket is required to be removed, please click "cancel" button on the left side of the ticket. When you want to remove all the tickets, please click "All" button below the "cancel" on the top left part.

Delivery method:

E-ticket

E-tickets will be delivered by email. Please print the PDF document and give it to our colleague at the entrace. The E-ticket is validated to enter by itself. Please make sure that noone will copy it.

Payment

After checking the shopping cart please press "payment". This way you get to the payment page where credit card details are required. Please fill in the form correctly.
Please note the followings when filling in credit card details:

Name: the name of the cardholder

Credit card number: 16- digit number, without spaces and hyphens.

Date of expiry: in the same order as shown on the card: month/year.

Security / CVC2 code: In case there is a CVC2 code on your card, please enter it when proceeding payment.

Confirmation of purchase

In case of a successful payment the system sends an immediate confirmation containing the datas of the purchased tickets to the email address given beforehand.
Please note that the purchased tickets are not refundable or be changed.
If the confirmation e-mail does not arrive to your mail box within 1 hour, please call number +36-20-527-5329 or email to dkn@concertsinbudapest.com instead of retrying the transaction. In this case we send you the confirmation again.

Error during payment

In case of an error occurred during the payment procedure, please call or send an e-mail to the customer service instead of retrying payment!

Invoice request of credit card payment

In case you request invoice, please email to our customer service. We can give out invoice only on the day of the purchase. When the purchase takes place on weekends, the invoice can be requested on the following workday.
Data required to the invoice: name(person or company), address and tax number.
The invoice will be posted to the given address.

Safe credit card transactions:

The payment service with credit card on our website is provided by K&H Bank. DKN Musical Agency handles all the customer's data according to international standards, guaranteed by SSL security.

Appropriate credit cards for online transaction:

MasterCard, Maestro, MasterCard Electronic, VISA, VISA Electron

Cancelled events

In case the event is cancelled, you will be informed on the given e-mail address of the way of refund or further use of the tickets.

Security and Privacy Policy

Your data will be stored securly by DKN Musical Agency Ltd. for the accomplishment of the contract or occurrently in order to prove the proper accomplishment of the contract, not handed over to a third party. When handling your data our company proceeds according to Low of Data Protection.
Place of jurisdiction is the legally competent local court.

Customer Service:

DKN Musical Agency Ltd.
Phone (every day between 10.00h – 20.00h): +36-20-527-5329
E-mail: dkn@concertsinbudapest.com